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Satisfaction Survey

Results Summary 2013


Referral/Funding Satisfaction Survey 2013 Goal 2013 SA/A Percent Change from prior year
The quality of services received met your expectations. 85% 89% -2%
Services were delivered in a convenient manner. 85% 94% +3%
I would request services in the future. 85% 85% +17%
Goodwill staff were friendly. 85% 100% +9%
Goodwill Providers were competent. 85% 89% -2%
Goodwill staff provide follow-through. 80% 94% +11%
Overall you were satisfied with the services received. 85% 94% +3%

Employment Services Satisfaction Survey 2013 Goal 2013 SA/A Percent Change from prior year
Employment staff were courteous while working with you. 90% 100% 0%
The employment staff well prepared and well trained for services rendered. 85% 100% +15%
Goodwill staff met your needs and concerns with timeliness. 90% 100% 0%
Investment in Goodwill services has benefited my company. 80% 92% +7%
The Goodwill staff was accessible to problem-solve any issues with the employees. 90% 100% 0%
I would contract with Goodwill in the future. 90% 92% +7%
Overall, would you hire from Goodwill in the future? 90% 100% +15%

*Response: SA=Strongly Agree / A=Agree

Satisfaction Survey

2013

Consumer Satisfaction

2012-2013