Help Desk Specialist position responsibilities: Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s; Completes work order tickets, including ticket creation at the time of initial problem report/service request; Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange; Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.; Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment; Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc.; Works with all Team Members to ensure timely completion of complex issues; Maintains awareness of new and emerging technologies and products provided by IT; Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda; is available during nontraditional hours including some weekend and evening periods; and serves as an emergency contact for agency locations in need of IT support outside regular business hours. This is by no means an exhaustive list of the duties/responsibilities for the Help Desk Specialist position.
Associate of Applied Science Degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment. A minimum of 1 year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment. Ability to handle and maintain confidential information, reliable transportation, valid driver’s license, and auto insurance are required.
This position will be based out of our Dubuque, Iowa office. To apply for this position, please complete our online employment application.