Computer Support Specialist position responsibilities: Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction; Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures; Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades; Designs and implements projects based on business requirements; Works with the Officer of Support Services for system upgrades and network connectivity issues; Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s; Completes work order tickets, including ticket creation at the time of initial problem report/service request; Completes status documentation of open order tickets and proactively informs users of ticket status; Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange; Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment; Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc.; Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.; Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda; Is available during nontraditional hours including some weekend and evening periods; Serves as an emergency contact for agency locations in need of IT support outside regular business hours. This is by no means an exhaustive list of the duties/responsibilities for the Computer Support Specialist position.
Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment; Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment; Effective written and verbal communication skills; Computer proficiency; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency and its mission and policies; Reliable transportation, valid driver’s license and automobile insurance; and ability to use good judgment, discretion, and initiative.
These positions will be located in Waterloo and Dubuque.
To apply for this position, please complete our online employment application.