Current Openings

Area Lead Community Trainer position responsibilities: Act as the secondary contact for parents/guardians, MCO case managers, county workers, with communication regarding medical appointments/doctor orders/med changes for those participants this position would be supporting with medical and mental health needs; Upon request, assists Lead Community Trainers with medication situations that require more time than the Lead Community Trainer may have; Observe, instruct and coach new staff and/or staff who are struggling with Edoc to understand and execute documentation correctly and in a timely manner as directed by Program Managers; Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities; Submits documentation for program participants in a timely manner; Assists program participants with developing strategies, making informed choices, and following through on responsibilities; Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths; Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate. This is by no means an exhaustive list of the duties/responsibilities for the Area Lead Community Trainer position.

Qualifications for this position include: High School diploma or equivalent preferred; minimum of 1 year related work experience, preferred; reliable transportation, valid driver’s license, and current auto insurance required; effective written and verbal communication skills; ability to adjust to unexpected of different situations; and computer proficiency. Must be current on all trainings to be considered for this position.

This position will be located in Dubuque, IA.

To apply for this position, please complete our online employment application.

Assistant Manager position responsibilities: Direct supervision of Sales Associates and Utility Workers; delegates assignments to staff under the direction of the Store Manager and keeps them informed of changes in policy and trends; demonstrates leadership by holding all Team Members accountable for established best practices and standard operating procedures; provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.; evaluates performance and takes corrective action when necessary; maintains top-flight condition and appearance of retail store focusing on housekeeping and safety at all times; is available during nontraditional hours including some weekends and evening periods; and covers all areas in Store Manager’s absence, either short or long term. This is by no means an exhaustive list of the duties/responsibilities for the Assistant Store Manager position.

High School diploma or equivalent and a minimum of one (1) year military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; and the ability to handle and maintain confidential information.

To apply for this position, please complete our online employment application.

Direct Support Professional/Community Trainer position responsibilities and requirements: providing residential and/or vocational services to persons with disabilities; must know concepts, applications of disabilities; be able to organize and prioritize work; possess positive work habits and attitudes and communicate with a variety of people in a pleasing manner. A high school diploma or equivalent; one year of human service experience; and basic knowledge of computers and computer applications is preferred. Experience may include volunteer work. All Direct Support Professional/Community Trainers must have a valid driver’s license and auto insurance, a good driving record and be willing to work evenings and weekends.

 

Apply online or stop by one of the following Goodwill Employment and Training Centers to fill out an application:

 

• Waterloo
  2640 Falls Avenue
  Waterloo, IA 50701
  319-234-4626

 

• Oelwein
  120 West Charles Street
  Oelwein, IA 50662
  319-283-4458

 

• Dubuque
  2121 Holliday Drive
  Dubuque, IA 52002
  563-583-8859

 

Direct Support Professional/Community Trainer position responsibilities and requirements: providing residential and/or vocational services to persons with disabilities; must know concepts, applications of disabilities; be able to organize and prioritize work; possess positive work habits and attitudes and communicate with a variety of people in a pleasing manner. A high school diploma or equivalent; one year of human service experience; and basic knowledge of computers and computer applications is preferred. Experience may include volunteer work. All Direct Support Professional/Community Trainers must have a valid driver’s license and auto insurance, a good driving record and be willing to work evenings and weekends.

We have openings in Waterloo/Cedar Falls, Dubuque, Decorah, and Oelwein.

To apply for this position, please complete our online employment application.

Direct Support Professional/Vocational Trainer position responsibilities: directs, coaches and guides consumers in their work in order to help them attain individual growth and work goals in a retail setting; maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities; holds all consumers accountable for established best practices and standard operating procedures. The work schedule for this position will be 9am to 5pm, Monday thru Friday and will be located at our University Avenue store in Cedar Falls.

Qualifications for this position include: high school diploma or equivalent, preferred; a minimum of 1 year related experience, preferred; must be CPR/First Aid certified or be willing to obtain certification within the first 6 months of employment; effective written and verbal communication skills; ability to effectively instruct persons with disabilities and adjust to unexpected or different situations; computer proficiency; and reliable transportation.

To apply for this position, please complete our online employment application.

 

Documentation Specialist Intern responsibilities: Gather and create SOP requirements or process improvements; Act as the supportive source of knowledge for all SOP’s and internal policy documents; Facilitate the analysis and recommendations for SOP effectiveness; Support the communication and training of SOP’s to operational teams; Review regulatory, SOP and other process documents for clarity and consistency; Completes all duties of the job and all work requirements; Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories) This is by no means an exhaustive list of the duties/responsibilities for the Standard Operating Procedure Specialist Intern position.

 

High School Diploma or equivalent. A minimum of 4 years of any combination of military service, secondary education, or related full-time paid employment may be substituted; A minimum of one-year related full-time work experience required; Effective written and verbal communication skills; Excellent interpersonal skills; Computer proficiency in Microsoft Office including Word and Excel; Ability to handle and maintain confidential information; Excellent time management skills with a proven ability to meet deadlines;         Possess a positive attitude and infect others with similar enthusiasm;          Loyalty to the agency and its mission and policies; Reliable transportation; Ability to use good judgment, discretion, and initiative.

This position is located in Waterloo.

To apply for this position, please complete our online employment application.

Assistant Manager position responsibilities: Direct supervision of Sales Associates and Utility Workers; delegates assignments to staff under the direction of the Store Manager and keeps them informed of changes in policy and trends; demonstrates leadership by holding all Team Members accountable for established best practices and standard operating procedures; provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.; evaluates performance and takes corrective action when necessary; maintains top-flight condition and appearance of retail store focusing on housekeeping and safety at all times; is available during nontraditional hours including some weekends and evening periods; and covers all areas in Store Manager’s absence, either short or long term. This is by no means an exhaustive list of the duties/responsibilities for the Assistant Manager position.

High School diploma or equivalent and a minimum of one (1) year military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; and the ability to handle and maintain confidential information.

To apply for this position, please complete our online employment application.

Store Manager position responsibilities: Direct supervision of Assistant Manager, Sales Associates, and Utility Workers; delegates assignments to staff and keeps them informed of changes in policy and trends; demonstrates leadership by holding all Team Members accountable for established best practices and standard operating procedures; works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; reviews/analyzes store sales, average transaction amount, departmental allocation, etc. in order to establish performance standards; is available during nontraditional hours, including some weekend and evening periods; services as an emergency contact for agency locations in need of support outside regular business hours; examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans; completes all duties of the job and all work requirements. This is by no means an exhaustive list of the duties/responsibilities for the Store Manager position.

High School diploma or equivalent and a minimum of three (3) years military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; and the ability to handle and maintain confidential information.

To apply for this position, please complete our online employment application.

Groundskeeper position responsibilities: Maintains top-flight condition and appearance of facility grounds; Mows lawn, trims weeds, and rakes leaves as assigned; Completes snow removal tasks such as shoveling sidewalks, steps, and doorways as needed during winter months; Operates a snow blower or snow plow to clear roads, driveways, and parking lots during winter months; Ensures equipment is in safe operating condition, all safeguards are in place, and safety protocols are followed; Performs routine maintenance on grounds keeping power equipment; and assists with facility maintenance and upkeep as needed. This is by no means an exhaustive list of the duties/responsibilities for the Groundskeeper position.

High School Diploma or equivalent preferred. At least one-year experience in a grounds keeping or maintenance position preferred.   Ability to safely operate various types of power equipment including lawnmowers, trimmers, hedge trimmers, leaf blowers, chain saws, and other landscaping equipment. Ability to safely use hand tools required for landscaping. Good verbal communication skills.       Knowledge of landscaping techniques and processes.         Excellent time management skills. Must be able to lift, push, or pull up to fifty pounds at a time. Reliable transportation, valid driver’s license, and automobile insurance preferred. Ability to work a flexible schedule including evenings, weekends, and holidays.

This position is based out of Waterloo.

To apply for this position, please complete our online employment application.

 

Lead Community Trainer position responsibilities: Acts as primary contact for parents/guardians of program participants at assigned site, county workers, and medical appointments; Monitors schedules of program participants, cleanliness of assigned site, and time off for program participant; Maintains and reviews all documentation and paperwork for assigned site and submits it to the appropriate Program Manager in a timely manner;         Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities; Submits documentation for program participants in a timely manner; Assists program participants with developing strategies, making informed choices, and following through on responsibilities; Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths; Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate. This is by no means an exhaustive list of the duties/responsibilities for the Lead Community Trainer position.

Qualifications for this position include: High school diploma or equivalent, preferred; A minimum of 1 year related experience, preferred. Must be CPR/First Aid and Medication Management certified within 6 months of starting employment; Effective written and verbal communication skills; Ability to effectively instruct persons with disabilities; Ability to adjust to unexpected or different situations; Computer proficiency; Reliable cellphone; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm;          Loyalty to the agency and its mission and policies;        Reliable transportation, valid driver’s license, and automobile insurance, required; Ability to use good judgment, discretion, and initiative.

This position will be located in Dubuque, IA.

To apply for this position, please complete our online employment application.

Direct supervision of the Vice President of Employment and Administration; Vice President of Marketing; Controller; and Quality Assurance/Billing Manager; Delegates authority and responsibility to team members under the direction of the CEO and keeps them informed of changes in policy and trends.  Directs, coaches and guides them in their work in order to help them attain individual growth and departmental goals; Ensures the provision of leadership, guidance, and professional development for staff. Ensures the development of an annual staff development plan for all department positions supervised. Ensures the effective and timely training/professional development evaluation of all departmental staff; Directs and leads financial planning, reporting, and analysis across the organization. Leads the annual budget processes across the agency so the agency budget is complete by November 15th of each year; Ensures consistent and accurate reporting of all operational information within Finance and Administration; Monitors benchmarks to assist agency leaders in managing the fiscal disciplines of their functions. Train/partner with stakeholders to create understanding of key financial metrics and how to track financial targets/desired results; Maintains responsibility for agency wide cost control management; Works with direct reports to have short and long range plans for the Finance and Administration department; Works with agency leaders to ensure organizational equity and compliance with all federal, state and local regulations; safety, security, and quality standards/codes, and agency policy.  Assist team members in understanding and complying with CARF standards; Works closely with agency Officers to support and enhance organizational activities. Maintains communicative relationships. Coordinates on all matters of mutual trust. Champions process improvement initiatives; Works collaboratively with all departments to maximize service opportunities and maintains a continuous improvement agenda; Is available during nontraditional hours including some weekend and evening periods; Serves as an emergency contact for agency locations in need of support outside regular business hours. This is by no means an exhaustive list of the duties/responsibilities for the Officer of Finance and Administration position.

Bachelor’s degree in Accounting or Finance; CPA preferred. Five years of progressive accounting/finance experience and at least two years at a senior management level. Experience in the Human Services field or Non-profit organization preferred; Knowledge of GAAP standards and practices; Exceptional analytical and financial analysis skills; Knowledge of financial systems, statements, and reports; Ability to make business, social, or civic contacts; Commitment to personal professional development and learning; Computer proficiency; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency and its mission and policies; reliable transportation, valid driver’s license and automobile insurance; and ability to use good judgment, discretion, and initiative.

This position will be located in Waterloo.

To apply for this position, please complete our online employment application.

 

Sales Associate position responsibilities: Greets customers immediately upon entering store; ensures good customer service and a shopping experience that meets agency expectations; sorts and grades all donations and truck shipments in timely and effective manner so that stores are well-stocked with high quality merchandise; operates cash register so that all transactions are handled pleasantly and effectively; customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line; greets donors pleasantly at their car and immediately unloads items; offers tax receipt form to each donor; between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage; theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep; advises and demonstrates all job duties for new team members. This is by no means an exhaustive list of the duties/responsibilities for the Sales Associate position.

 

High School diploma or equivalent preferred, but not required, or a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment; reliable transportation; ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays; and must be able to lift, push, or pull fifty pounds with assistance.

We have store locations in Cedar Falls, Decorah, Dubuque, Dyersville, Independence, Maquoketa, Oelwein, Toledo, Waterloo, and Waverly.

To apply for this position, please complete our online employment application.

Training Specialist position responsibilities: Delivers retail staff training in alignment with the organization’s guiding principles; Models best practices in retail and training settings; Facilitates internal staff development trainings; Communicates and collaborates across multiple departments; and delivers training curriculum through a blend of in-person, virtual, and hybrid settings. This is by no means an exhaustive list of the duties/responsibilities for the Training Specialist position.

Associates Degree from an accredited college in Business, Human Resources, or related field; 2 years of full-time paid employment in human resources, business, or related field may be substituted for each year of post-secondary education; Minimum of 2 years of full-time paid experience in training, retail, or related field; Effective written and verbal communication skills; Excellent interpersonal skills; Computer proficiency in Microsoft Office including Word and Excel; Ability to handle and maintain confidential information; Excellent time management skills with a proven ability to meet deadlines; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency and its mission and policies; Ability to work a flexible schedule at multiple locations including some evenings and weekends; Reliable transportation, valid driver’s license and automobile insurance; and ability to use good judgment, discretion, and initiative.

One opening is available in the Independence area. Please specify which area you’re applying for on your application.

To apply for this position, please complete our online employment application.

Team Lead position responsibilities: Directs and assigns daily job tasks to Sales Associates and Utility workers; Exercise independent judgment;     Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations; Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise; Responsible for ensuring daily production expectations are met; Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; Demonstrates and advises new team members on all job duties, agency policies and procedures, ethical code of conduct, and best practices; Assign/delegate job tasks under the direction of the Store Manager and holds team members accountable for established best practices and standard operating procedures; Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.; Completes monthly Store Inspections, Health/Safety Checklist and monthly drills; Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Store Manager; Communicates any new or unusual information promptly to the Store Manager; Minimizes waste expense and maximize salvage revenue; opportunity by recycling as many products as possible in most resourceful way; Operates the store’s forklift truck. This is by no means an exhaustive list of the duties/responsibilities for the Team Lead position.

 High School diploma or equivalent preferred, but not required, or a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment; reliable transportation; ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays; and must be able to lift, push, or pull fifty pounds with assistance; effective written and verbal communication skills; ability to direct, assign, and delegate daily job tasks to Team Members; ability to exercise independent judgement; must be willing to obtain a forklift license.

To apply for this position, please complete our online employment application.