Current Openings

ADC Attendant/Production Worker position responsibilities: Greets donors pleasantly at their car and immediately unloads items; ensures good customer service; sorts donations; helps prepare outgoing truck loads; and assists truck driver in loading/unloading. Qualifications for this position include: high school diploma or equivalent, preferred, or a minimum of 2 years of any combination of military service, high school, or related full-time employment; must be able to lift, push, or pull fifty (50) pounds with assistance; reliable transportation; and the ability to work a flexible schedule at multiple locations including some evenings, weekends, and holidays. This position is located at our Falls Avenue warehouse in Waterloo, Iowa.

To apply for this position, please complete our online employment application.

 

Direct Support Professional/Community Trainer position responsibilities and requirements: providing residential and/or vocational services to persons with disabilities; must know concepts, applications of disabilities; be able to organize and prioritize work; possess positive work habits and attitudes and communicate with a variety of people in a pleasing manner. A high school diploma or equivalent; one year of human service experience; and basic knowledge of computers and computer applications is preferred. Experience may include volunteer work. All Direct Support Professional/Community Trainers must have a valid driver’s license and auto insurance, a good driving record and be willing to work evenings and weekends.

 

Apply online or stop by one of the following Goodwill Employment and Training Centers to fill out an application:

 

• Waterloo
  2640 Falls Avenue
  Waterloo, IA 50701
  319-234-4626

 

• Oelwein
  120 West Charles Street
  Oelwein, IA 50662
  319-283-4458

 

• Dubuque
  2121 Holliday Drive
  Dubuque, IA 52002
  563-583-8859

 

Direct Support Professional/Community Trainer position responsibilities and requirements: providing residential and/or vocational services to persons with disabilities; must know concepts, applications of disabilities; be able to organize and prioritize work; possess positive work habits and attitudes and communicate with a variety of people in a pleasing manner. A high school diploma or equivalent; one year of human service experience; and basic knowledge of computers and computer applications is preferred. Experience may include volunteer work. All Direct Support Professional/Community Trainers must have a valid driver’s license and auto insurance, a good driving record and be willing to work evenings and weekends.

We have openings in Waterloo/Cedar Falls, Dubuque, Decorah, and Oelwein.

To apply for this position, please complete our online employment application.

Direct Support Professional/Vocational Trainer position responsibilities: directs, coaches and guides consumers in their work in order to help them attain individual growth and work goals in a retail setting; maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities; holds all consumers accountable for established best practices and standard operating procedures. The work schedule for this position will be 9am to 5pm, Monday thru Friday and will be located at our University Avenue store in Cedar Falls.

Qualifications for this position include: high school diploma or equivalent, preferred; a minimum of 1 year related experience, preferred; must be CPR/First Aid certified or be willing to obtain certification within the first 6 months of employment; effective written and verbal communication skills; ability to effectively instruct persons with disabilities and adjust to unexpected or different situations; computer proficiency; and reliable transportation.

To apply for this position, please complete our online employment application.

 

Director of Retail position responsibilities: Direct supervision of Store Managers, and New Goods Coordinator, and indirect supervision of Assistant Managers, Team Leads, Sales Associates, and Utility Workers; supervise and motivate store management to ensure production guidelines are consistently being accomplished, and to be capable of producing by example as well; provide ongoing coaching and development to all levels of staff; continuously develop store management to better perform their duties; recruit, interview, and hire store management staff and retail staff in order to keep multiple locations productively and efficiently staffed at all times; demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures; evaluates regional store performance and makes recommendations to the Officer of Donated Goods Retail; ensures regional equity and compliance with all federal, state and local regulations; safety, security, and quality standards/codes, and agency policy. Assists team members in understanding and complying with CARF standards; Regionally monitors the quality and quantity of merchandise and that production output is adequate to meet sales goals regionally monitors the quality and quantity of merchandise and that production output is adequate to meet sales goals; works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; is available during nontraditional hours including weekend and evening periods; serves as an emergency contact for agency locations in need of support outside regular business hours; and Examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans. This includes maintaining sales, donations, and production benchmarks.  Makes recommendations to the Office of Donated Goods Retail to increase efficiency, increase revenue, and lower expense.  This is by no means an exhaustive list of the duties/responsibilities for the Director of Retail position. This position can be located in Dubuque, Decorah, Independence, Dyersville, or Maquoketa.

 High school diploma, or equivalent, AND a minimum of 5 years’ military, retail, restaurant, or other similar industry management experience. Effective written and verbal communication skills; Ability to make business and social contacts; Computer proficiency; Ability to handle and maintain confidential information; Ability to effectively manage activities in geographically dispersed locations; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency, its mission and policies; Reliable transportation, valid driver’s license and automobile insurance; Ability to use good judgment, discretion, and initiative.

To apply for this position, please complete our online employment application.

Store Manager position responsibilities: Direct supervision of Assistant Manager, Sales Associates, and Utility Workers; delegates assignments to staff and keeps them informed of changes in policy and trends; demonstrates leadership by holding all Team Members accountable for established best practices and standard operating procedures; works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; reviews/analyzes store sales, average transaction amount, departmental allocation, etc. in order to establish performance standards; is available during nontraditional hours, including some weekend and evening periods; services as an emergency contact for agency locations in need of support outside regular business hours; examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans; completes all duties of the job and all work requirements. This is by no means an exhaustive list of the duties/responsibilities for the Store Manager position.

High School diploma or equivalent and a minimum of three (3) years military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; and the ability to handle and maintain confidential information.

To apply for this position, please complete our online employment application.

 

E-Merchandise Lister position responsibilities: Sorts and lists all items on truck shipment in timely and effective manner so that each store is well-represented with high quality merchandise; ensures that appropriate quantity of merchandise is listed for online sales with photographs, descriptors, and details; theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep; maintains top-flight condition and appearance of facility by focusing on housekeeping and safety at all times;  communicates needs for repair, fixtures, maintenance, etc.; minimizes waste expense and maximizes salvage revenue opportunity by recycling as many products as possible in most resourceful way. This is by no means an exhaustive list of the duties/responsibilities for the E-Merchandise Lister position.

Qualifications for this position include: High school diploma or its equivalent, preferred; a minimum of two (2) years of any combination of military service, high school, or related full-time employment may substitute. Must be able to lift, push, or pull fifty pounds with assistance; must be able to work a flexible schedule including evenings, weekends, and holidays.

This position will be located out of our Oelwein office.

To apply for this position, please complete our online employment application.

 

Lead Community Trainer position responsibilities: Acts as primary contact for parents/guardians of program participants at assigned site, county workers, and medical appointments; Monitors schedules of program participants, cleanliness of assigned site, and time off for program participant; Maintains and reviews all documentation and paperwork for assigned site and submits it to the appropriate Program Manager in a timely manner;         Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities; Submits documentation for program participants in a timely manner; Assists program participants with developing strategies, making informed choices, and following through on responsibilities; Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths; Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate. This is by no means an exhaustive list of the duties/responsibilities for the Lead Community Trainer position.

Qualifications for this position include: High school diploma or equivalent, preferred; A minimum of 1 year related experience, preferred. Must be CPR/First Aid and Medication Management certified within 6 months of starting employment; Effective written and verbal communication skills; Ability to effectively instruct persons with disabilities; Ability to adjust to unexpected or different situations; Computer proficiency; Reliable cellphone; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm;          Loyalty to the agency and its mission and policies;        Reliable transportation, valid driver’s license, and automobile insurance, required; Ability to use good judgment, discretion, and initiative.

This position will be located in Dubuque, IA.

To apply for this position, please complete our online employment application.

 

Marketing Specialist position responsibilities: Designs and implements consistent creative messaging with a unified brand image, promoting Goodwill’s mission, values, and impact on the communities we serve; builds an effective program for online communications and promotions, including scheduled campaigns such as Goodwill Week or Halloween campaigns and those that are spontaneous; defines most important social media KPIs and measures the success of every social media campaign; stays up to date with the latest social media best practices and technologies; participates in the development of short and long range plans for the department and agency; positively represents department, and entire organization with partners, members of the Goodwill community and with the general public; and completes all duties of the job and all work requirements. This is by no means an exhaustive list of the duties/responsibilities for the Marketing Specialist position. This position will be located at our main office in Waterloo, Iowa.

Bachelor’s degree in Marketing, Communications, Public Relations, or related field; 2 years of full-time paid related employment may be substituted for each year of post-secondary education. A minimum of 2 years related full-time paid experience in Social Media, Digital Media, Marketing, or related field. Must have an outstanding working knowledge of: Facebook, Instagram, LinkedIn, TikTok, WordPress websites, video production, landing pages, Adobe Creative Suite, and an understanding of HTML. Excellent writing, verbal communication and proof reading skills, and superior attention to detail required.  Must have valid driver’s license, reliable transportation, and auto insurance.

To apply for this position, please complete our online employment application.

 

Direct supervision of the Vice President of Employment and Administration; Vice President of Marketing; Controller; and Quality Assurance/Billing Manager; Delegates authority and responsibility to team members under the direction of the CEO and keeps them informed of changes in policy and trends.  Directs, coaches and guides them in their work in order to help them attain individual growth and departmental goals; Ensures the provision of leadership, guidance, and professional development for staff. Ensures the development of an annual staff development plan for all department positions supervised. Ensures the effective and timely training/professional development evaluation of all departmental staff; Directs and leads financial planning, reporting, and analysis across the organization. Leads the annual budget processes across the agency so the agency budget is complete by November 15th of each year; Ensures consistent and accurate reporting of all operational information within Finance and Administration; Monitors benchmarks to assist agency leaders in managing the fiscal disciplines of their functions. Train/partner with stakeholders to create understanding of key financial metrics and how to track financial targets/desired results; Maintains responsibility for agency wide cost control management; Works with direct reports to have short and long range plans for the Finance and Administration department; Works with agency leaders to ensure organizational equity and compliance with all federal, state and local regulations; safety, security, and quality standards/codes, and agency policy.  Assist team members in understanding and complying with CARF standards; Works closely with agency Officers to support and enhance organizational activities. Maintains communicative relationships. Coordinates on all matters of mutual trust. Champions process improvement initiatives; Works collaboratively with all departments to maximize service opportunities and maintains a continuous improvement agenda; Is available during nontraditional hours including some weekend and evening periods; Serves as an emergency contact for agency locations in need of support outside regular business hours. This is by no means an exhaustive list of the duties/responsibilities for the Officer of Finance and Administration position.

Bachelor’s degree in Accounting or Finance; CPA required. Five years of progressive accounting/finance experience and at least two years at a senior management level. Experience in the Human Services field or Non-profit organization preferred; Knowledge of GAAP standards and practices; Exceptional analytical and financial analysis skills; Knowledge of financial systems, statements, and reports; Ability to make business, social, or civic contacts; Commitment to personal professional development and learning; Computer proficiency; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency and its mission and policies; reliable transportation, valid driver’s license and automobile insurance; and ability to use good judgment, discretion, and initiative.

This position will be located in Waterloo.

To apply for this position, please complete our online employment application.

 

Sales Associate position responsibilities: Greets customers immediately upon entering store; ensures good customer service and a shopping experience that meets agency expectations; sorts and grades all donations and truck shipments in timely and effective manner so that stores are well-stocked with high quality merchandise; operates cash register so that all transactions are handled pleasantly and effectively; customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line; greets donors pleasantly at their car and immediately unloads items; offers tax receipt form to each donor; between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage; theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep; advises and demonstrates all job duties for new team members. This is by no means an exhaustive list of the duties/responsibilities for the Sales Associate position.

 

High School diploma or equivalent preferred, but not required, or a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment; reliable transportation; ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays; and must be able to lift, push, or pull fifty pounds with assistance.

We have store locations in Cedar Falls, Decorah, Dubuque, Dyersville, Independence, Maquoketa, Oelwein, Toledo, Waterloo, and Waverly.

To apply for this position, please complete our online employment application.

Store Manager position responsibilities: Direct supervision of Assistant Manager, Sales Associates, and Utility Workers; delegates assignments to staff and keeps them informed of changes in policy and trends; demonstrates leadership by holding all Team Members accountable for established best practices and standard operating procedures; works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; reviews/analyzes store sales, average transaction amount, departmental allocation, etc. in order to establish performance standards; is available during nontraditional hours, including some weekend and evening periods; services as an emergency contact for agency locations in need of support outside regular business hours; examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans; completes all duties of the job and all work requirements. This is by no means an exhaustive list of the duties/responsibilities for the Store Manager position.

High School diploma or equivalent and a minimum of three (3) years military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; and the ability to handle and maintain confidential information.

Apply online or stop by the Toledo Store to fill out an application:

• Toledo
  1008 S County RD
  Toledo, IA 52342
  641-484-2036

Team Lead position responsibilities: Directs and assigns daily job tasks to Sales Associates and Utility workers; Exercise independent judgment;     Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations; Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise; Responsible for ensuring daily production expectations are met; Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; Demonstrates and advises new team members on all job duties, agency policies and procedures, ethical code of conduct, and best practices; Assign/delegate job tasks under the direction of the Store Manager and holds team members accountable for established best practices and standard operating procedures; Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.; Completes monthly Store Inspections, Health/Safety Checklist and monthly drills; Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Store Manager; Communicates any new or unusual information promptly to the Store Manager; Minimizes waste expense and maximize salvage revenue; opportunity by recycling as many products as possible in most resourceful way; Operates the store’s forklift truck. This is by no means an exhaustive list of the duties/responsibilities for the Team Lead position.

 High School diploma or equivalent preferred, but not required, or a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment; reliable transportation; ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays; and must be able to lift, push, or pull fifty pounds with assistance; effective written and verbal communication skills; ability to direct, assign, and delegate daily job tasks to Team Members; ability to exercise independent judgement; must be willing to obtain a forklift license.

To apply for this position, please complete our online employment application.