Current Openings

Computer Support Specialist position responsibilities: Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction; Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures; Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades; Designs and implements projects based on business requirements; Works with Vice President of Infrastructure for system upgrades and network connectivity issues; Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda; Is available during nontraditional hours including some weekend and evening periods; Serves as an emergency contact for agency locations in need of IT support outside regular business hours. This is by no means an exhaustive list of the duties/responsibilities for the Computer Support Specialist position.

Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment; Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment; Effective written and verbal communication skills; Computer proficiency; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency and its mission and policies; Reliable transportation, valid driver’s license and automobile insurance; and ability to use good judgment, discretion, and initiative.

This position will be located in Waterloo.

To apply for this position, please complete our online employment application.

 

Direct Support Professional/Community Trainer position responsibilities and requirements: providing residential and/or vocational services to persons with disabilities; must know concepts, applications of disabilities; be able to organize and prioritize work; possess positive work habits and attitudes and communicate with a variety of people in a pleasing manner. A high school diploma or equivalent; one year of human service experience; and basic knowledge of computers and computer applications is preferred. Experience may include volunteer work. All Direct Support Professional/Community Trainers must have a valid driver’s license and auto insurance, a good driving record and be willing to work evenings and weekends.

 

Apply online or stop by one of the following Goodwill Employment and Training Centers to fill out an application:

 

• Waterloo
  2640 Falls Avenue
  Waterloo, IA 50701
  319-234-4626

 

• Oelwein
  120 West Charles Street
  Oelwein, IA 50662
  319-283-4458

 

• Dubuque
  2121 Holliday Drive
  Dubuque, IA 52002
  563-583-8859

 

Direct Support Professional/Community Trainer position responsibilities and requirements: providing residential and/or vocational services to persons with disabilities; must know concepts, applications of disabilities; be able to organize and prioritize work; possess positive work habits and attitudes and communicate with a variety of people in a pleasing manner. A high school diploma or equivalent; one year of human service experience; and basic knowledge of computers and computer applications is preferred. Experience may include volunteer work. All Direct Support Professional/Community Trainers must have a valid driver’s license and auto insurance, a good driving record and be willing to work evenings and weekends.

We have openings in Waterloo/Cedar Falls, Dubuque, Decorah, and Oelwein.

To apply for this position, please complete our online employment application.

Direct Support Professional/Vocational Trainer position responsibilities: directs, coaches and guides consumers in their work in order to help them attain individual growth and work goals in a retail setting; maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities; holds all consumers accountable for established best practices and standard operating procedures. The work schedule for this position will be 9am to 5pm, Monday thru Friday and will be located at our University Avenue store in Cedar Falls.

Qualifications for this position include: high school diploma or equivalent, preferred; a minimum of 1 year related experience, preferred; must be CPR/First Aid certified or be willing to obtain certification within the first 6 months of employment; effective written and verbal communication skills; ability to effectively instruct persons with disabilities and adjust to unexpected or different situations; computer proficiency; and reliable transportation.

To apply for this position, please complete our online employment application.

 

Assistant Manager position responsibilities: Direct supervision of Sales Associates and Utility Workers; delegates assignments to staff under the direction of the Store Manager and keeps them informed of changes in policy and trends; demonstrates leadership by holding all Team Members accountable for established best practices and standard operating procedures; provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.; evaluates performance and takes corrective action when necessary; maintains top-flight condition and appearance of retail store focusing on housekeeping and safety at all times; is available during nontraditional hours including some weekends and evening periods; and covers all areas in Store Manager’s absence, either short or long term. This is by no means an exhaustive list of the duties/responsibilities for the Assistant  Manager position.

High School diploma or equivalent and a minimum of one (1) year military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; and the ability to handle and maintain confidential information.

To apply for this position, please complete our online employment application.

 

Team Lead position responsibilities: Directs and assigns daily job tasks to Sales Associates and Utility workers; Exercise independent judgment;           Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations; Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise; Responsible for ensuring daily production expectations are met; Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; Demonstrates and advises new team members on all job duties, agency policies and procedures, ethical code of conduct, and best practices; Assign/delegate job tasks under the direction of the Store Manager and holds team members accountable for established best practices and standard operating procedures; Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.; Completes monthly Store Inspections, Health/Safety Checklist and monthly drills; Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Store Manager; Communicates any new or unusual information promptly to the Store Manager; Minimizes waste expense and maximize salvage revenue; opportunity by recycling as many products as possible in most resourceful way; Operates the store’s forklift truck. This is by no means an exhaustive list of the duties/responsibilities for the Team Lead position.

 High School diploma or equivalent preferred, but not required, or a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment; reliable transportation; ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays; and must be able to lift, push, or pull fifty pounds with assistance; effective written and verbal communication skills; ability to direct, assign, and delegate daily job tasks to Team Members; ability to exercise independent judgement; must be willing to obtain a forklift license.

To apply for this position, please complete our online employment application.

 

E-Merchandise Assistant Manager position responsibilities: Direct supervision of E-Merchandise Associates, E-Merchandise Listers, and E-Merchandise Shippers; Delegates assignments to staff under the direction of the E-Merchandise Manager and keeps them informed of changes in policy and trends.  Directs, coaches and guides them in their work in order to help them attain individual growth and store goals; Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures; Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.; Ensures that appropriate quantity of merchandise is listed for online sales with photographs, descriptors, and details; Assists E-Merchandise Manager with overseeing/monitoring the quality and quantity of merchandise and production output is adequate to meet sales goals; Maintains top-flight condition and appearance of facility focusing on housekeeping and safety at all times.  Communicates needs for repair, fixtures, maintenance, etc. to the E-Merchandise Manager; Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; Reviews and analyzes the sales, average transaction amount, departmental allocation, shipping profit, etc. in order to establish performance standards, detect trends, and determine proper course of action; Is available during nontraditional hours including weekends, holidays and evening periods; Serves as an emergency contact for agency locations in need of support outside regular business hours; Examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans.  Makes recommendations to the E-Merchandise Manager to increase efficiency, increase revenue, and lower expense; Covers all areas in E-Merchandise Manager’s absence either short or long term. This is by no means an exhaustive list of the duties/responsibilities for the E-Merchandise Assistant Manager position.

High School diploma or equivalent and a minimum of one (1) year military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; reliable transportation, valid driver’s license, and auto insurance; and the ability to handle and maintain confidential information.

This position is located in Oelwein.

To apply for this position, please complete our online employment application.

 

E-Merchandise Shipper position responsibilities: Ensures that appropriate item is pulled according to pick ticket; packages item in appropriate container with protective material; prints and affixes label so that correct item is delivered to correct person/address; theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep; maintains top-flight condition and appearance of facility by focusing on housekeeping and safety at all times; communicates needs for repair, fixtures, maintenance, etc.; minimizes waste expense and maximize salvage revenue opportunity by recycling as many products as possible in most resourceful way.

Qualifications for this position include: High school diploma or its equivalent, preferred; a minimum of two (2) years of any combination of military service, high school, or related full-time employment may substitute. Must be able to lift, push, or pull fifty pounds with assistance; must be able to work a flexible schedule including evenings, weekends, and holidays.

This position will be located out of our Oelwein office.

To apply for this position, please complete our online employment application.

Lead Community Trainer position responsibilities: Acts as primary contact for parents/guardians of program participants at assigned site, county workers, and medical appointments; Monitors schedules of program participants, cleanliness of assigned site, and time off for program participant; Maintains and reviews all documentation and paperwork for assigned site and submits it to the appropriate Program Manager in a timely manner;         Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities; Submits documentation for program participants in a timely manner; Assists program participants with developing strategies, making informed choices, and following through on responsibilities; Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths; Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate. This is by no means an exhaustive list of the duties/responsibilities for the Lead Community Trainer position.

Qualifications for this position include: High school diploma or equivalent, preferred; A minimum of 1 year related experience, preferred. Must be CPR/First Aid and Medication Management certified within 6 months of starting employment; Effective written and verbal communication skills; Ability to effectively instruct persons with disabilities; Ability to adjust to unexpected or different situations; Computer proficiency; Reliable cellphone; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm;          Loyalty to the agency and its mission and policies;        Reliable transportation, valid driver’s license, and automobile insurance, required; Ability to use good judgment, discretion, and initiative.

This position will be located in Dubuque, IA.

To apply for this position, please complete our online employment application.

 

Sales Associate position responsibilities: Greets customers immediately upon entering store; ensures good customer service and a shopping experience that meets agency expectations; sorts and grades all donations and truck shipments in timely and effective manner so that stores are well-stocked with high quality merchandise; operates cash register so that all transactions are handled pleasantly and effectively; customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line; greets donors pleasantly at their car and immediately unloads items; offers tax receipt form to each donor; between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage; theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep; advises and demonstrates all job duties for new team members. This is by no means an exhaustive list of the duties/responsibilities for the Sales Associate position.

 

High School diploma or equivalent preferred, but not required, or a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment; reliable transportation; ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays; and must be able to lift, push, or pull fifty pounds with assistance.

We have store locations in Cedar Falls, Decorah, Dubuque, Dyersville, Independence, Maquoketa, Oelwein, Toledo, Waterloo, and Waverly.

To apply for this position, please complete our online employment application.

Store Manager position responsibilities: Direct supervision of Assistant Manager, Sales Associates, and Utility Workers; delegates assignments to staff and keeps them informed of changes in policy and trends; demonstrates leadership by holding all Team Members accountable for established best practices and standard operating procedures; works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; reviews/analyzes store sales, average transaction amount, departmental allocation, etc. in order to establish performance standards; is available during nontraditional hours, including some weekend and evening periods; services as an emergency contact for agency locations in need of support outside regular business hours; examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans; completes all duties of the job and all work requirements. This is by no means an exhaustive list of the duties/responsibilities for the Store Manager position.

High School diploma or equivalent and a minimum of three (3) years military service or related full-time employment, including supervisory experience. Must possess strong written and verbal communication skills; computer proficiency; positive attitude, confidence, resourcefulness, and enthusiasm; and the ability to handle and maintain confidential information.

To apply for this position, please complete our online employment application.

Team Lead position responsibilities: Directs and assigns daily job tasks to Sales Associates and Utility workers; Exercise independent judgment;           Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations; Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise; Responsible for ensuring daily production expectations are met; Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities; Demonstrates and advises new team members on all job duties, agency policies and procedures, ethical code of conduct, and best practices; Assign/delegate job tasks under the direction of the Store Manager and holds team members accountable for established best practices and standard operating procedures; Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.; Completes monthly Store Inspections, Health/Safety Checklist and monthly drills; Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda; Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Store Manager; Communicates any new or unusual information promptly to the Store Manager; Minimizes waste expense and maximize salvage revenue; opportunity by recycling as many products as possible in most resourceful way; Operates the store’s forklift truck. This is by no means an exhaustive list of the duties/responsibilities for the Team Lead position.

 High School diploma or equivalent preferred, but not required, or a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment; reliable transportation; ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays; and must be able to lift, push, or pull fifty pounds with assistance; effective written and verbal communication skills; ability to direct, assign, and delegate daily job tasks to Team Members; ability to exercise independent judgement; must be willing to obtain a forklift license.

To apply for this position, please complete our online employment application.

WIOA Title I Career Planner position responsibilities: Connects individuals with barriers to employment with resources and training that will help them develop a career pathway and maintain gainful employment; Processes Title I referrals and completes intake and enrollment processes as outlined in program policies; Maintains performance measures as governed by program regulations; Monitors individual participants’ progress toward achieving goals; Follows up on past participants to determine success of programs and offer additional follow-up services as appropriate; Performs outreach to local service agencies and programs to integrate services to youth, adult and dislocated worker customer groups; Writes training contracts with employers for work experience services and with schools for classroom training and submits to the Director of WIOA for approval; Completes on-site check ins for individuals participating in work experience services; Processes Supportive Service payment requests and submit to the Director of WIOA for payment; Writes Individual Employment Plans (IEPs) and Objective Assessment Summaries (OBAs); Documents participant’s measurable skills gains and credential attainments; Calculates and monitors individual participants’ unmet needs to ensure proper expenditures; Works with Partner Programs to create co-enrollment plans to eliminate overlap of services;        Maintains current knowledge of WIOA Title I programs and revisions by participating in State, local office, and Quality Assurance training; Assists customers in person, by mail, and by telephone; Attends IowaWORKS meetings and contributes to IowaWORKS skills floor coverage; Tracks and reports data measures weekly.  This is by no means an exhaustive list of the duties/responsibilities for the WIOA Title I Career Planner position.

Bachelor’s degree in Human Services, or related field, a minimum of 3 years related full-time paid experience preferred. Effective written and verbal communication skills; Ability to make business, social, or civic contacts; Computer proficiency; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency and its mission and policies; Reliable transportation, valid driver’s license and automobile insurance; Ability to use good judgment, discretion, and initiative.

This position is located in Dubuque and Mason City.

To apply for this position, please complete our online employment application.