Program Manager, Community Employment position responsibilities: Direct supervision of Community Trainers and Janitor/Cleaners; Delegates assignments to staff under the direction of the Director of Mission Services and keeps them informed of changes in policy and trends. Directs, coaches and guides them in their work in order to help them attain individual growth and store goals; Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures; Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.; Develops and implements Individual Employment Plans based on consumers input, results, and/or recommendation from other services. Places and trains job ready consumers based on Individual Employment Plan; Reviews and revises Individual Employment Plan monthly if consumer does not obtain employment; Assess consumer’s job seeking skills and abilities and schedules Job Seeking Skills Training if necessary; Makes regular contact with employer representatives and maintains an employer contact file; Works collaboratively with all departments to maximize service opportunities and maintains a continuous improvement agenda; Is available during nontraditional hours including some weekend and evening periods; Serves as an emergency contact for agency locations in need of support outside regular business hours.
Qualifications for this position include: Bachelor of Arts Degree, from an accredited college, in human service or related field AND a minimum of three (3) years of related full-time paid employment; provided this work experience demonstrates efficient and effective leadership and supervisory skills. Successful completion of the ETS Certification or one (1) Employment Consultant Certification within twelve (12) months of employment. Two (2) years related full-time paid employment providing services to persons with special needs may be substituted for each year of post-secondary education, provided this work experience demonstrates efficient and effective leadership and supervisory skills. A master’s degree in Human Services or related field may be accepted as equivalent for 2 years work experience. Effective written and verbal communication skills; ability to make business, social, or civic contacts; computer proficiency; reliable cellphone; ability to handle and maintain confidential information; and reliable transportation, valid driver’s license, and automobile insurance required.
This position will be located in Dubuque, IA.