Operations Manager position responsibilities: Direct supervision of the Production Workers, Operations Team Lead, Truck Drivers, ADC Attendants, and Utility Workers; Supports and enhances retail activities in every logistical way. Ensures the efficient transport of donated goods and supplies needed to service stores and donation centers. Inventory will need to support the revenue objectives for each store from a quantitative and qualitative perspective; Delegates authority and responsibility to team members under the direction of the Vice President of Retail and Operations and keeps them informed of changes in policy and trends. Directs, coaches and guides them in their work in order to help them attain individual growth and departmental goals; Maintains relationships with companies within the territory for the Contract Services Department; Demonstrates leadership by holding all team members accountable for established best practices, standard operating procedures and annual goals; Prepares short and long range plans for the Operations Department; Ensures departmental equity and compliance with all federal, state and local regulations; safety, security, and quality standards/codes, and agency policy. Assist team members in understanding and complying with CARF standards; Minimizes waste expense by recycling and identifying other commercial and charitable uses for product. Evaluates current inventory and salvage processes and identifies opportunities for expansion of salvage operations through increased revenues and collaboration with community partners; Ensures that equipment is in safe operating condition and that all safeguards are in place. Solicits quotes for new equipment such as forklifts, pallet jacks, balers, trailers, tractors, etc. and makes recommendations based on current needs and expected growth; Works collaboratively with all departments to maximize service opportunities and maintain a continuous improvement agenda; Is available during nontraditional hours including some weekend and evening periods; Serves as an emergency contact for agency locations in need of support outside regular business hours; Examines and analyzes expenses, production, and revenues to achieve maximum E/R. This includes maintaining salvage sales, donations, and production benchmarks. Makes recommendations to the Vice President of Retail and Operations to increase efficiency, increase revenue, and lower expense. This is by no means an exhaustive list of the duties/responsibilities for the Operations Manager position.
High School Diploma or equivalent. Bachelor’s degree in management, business, or related field, preferred. Minimum of 3 years’ warehouse, logistics, transportation, maintenance, or similar industry management experience. Supervisory experience preferred; Effective written and verbal communication skills; Ability to make business, social, or civic contacts; Computer proficiency; Ability to handle and maintain confidential information; Possess a positive attitude and infect others with similar enthusiasm; Loyalty to the agency and its mission and policies; Must be willing to obtain a forklift license; Reliable transportation, valid driver’s license and automobile insurance; Ability to use good judgment, discretion, and initiative.
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